Privacy Notice

Introduction

At Acrontum, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect the personal information of users of the Netoly Software as a Service (SaaS) tool and website.

Information We Collect

Website Browsing: We collect information about your browsing behavior on our website through the use of Google tracking. This includes pages visited, time spent on the site, and the actions taken. This information is collected anonymously and is used solely for the purpose of improving the user experience on our website.

Registration and Use of the Netoly SaS Tool: To access and use certain features of our SaaS tool, you are required to register and provide basic contact information, such as your name, email address, and other relevant details. This information is necessary to provide you with the services you have registered for and to personalize your experience.

Remote Internet Speed Tests: When our tool is used to conduct internet speed tests either at your location, or sent to third parties, we collect data on the network speed and performance, including upload speed, download speed, network latency, and jitter. This data is collected solely for the duration of the test and is not used to gather any other network or local information. With the test user’s consent, we may also store their location to ensure the test is conducted accurately. This information is shared only with the party who conducts the test and the party who initiated the test. it is not generally accessible.

Use of Information

The information we collect is used in the following ways:

• To provide, operate, maintain, and improve the SaaS tool and website.
• To understand how users interact with our services, allowing us to create a better experience for everyone.
• For customer support and to respond to your inquiries.
• To communicate with you regarding updates, security alerts, and support messages.
• To request feedback on features and future development choices, specifically for users of the free version of the tool.
• To accurately conduct and report on internet speed tests initiated by users or third parties, including the collection and sharing of network speed and performance data, and, where consented, location data to validate test accuracy.
  

Data Storage and Security

Storage Location: Your information is stored on secure servers located within the European Union. We take stringent measures to ensure that your personal information is protected against unauthorized access, alteration, disclosure, or destruction.

CRM Tool: To streamline our conversations and support services, we utilize a dedicated Customer Relationship Management (CRM) tool. Key user data is also stored in this tool to provide a cohesive and efficient customer service experience.

Tracking and Cookies

We use tracking technologies to collect information about your interaction with our website and SaaS tool. This includes the use of cookies, which are small data files stored on your device. These technologies help us to improve our services, understand user preferences, and provide personalized advice and feedback based on your interactions.

Your Rights

You have the right to access, correct, or delete your personal information held by us at any time. Additionally, you can object to the processing of your data, request data portability, or withdraw consent for future processing, subject to certain conditions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at the details provided here Imprint.

By using our website and SaaS tool, you consent to the collection and use of your information as described in this Privacy Policy.